Term & Condition
Turn Around Time
Slider Shift operates with a 48–72-hour turnaround time for most design services. This duration refers to a single iteration of a design stage and does not encompass the entire project timeline. The time required for revisions may range from 48 to 72 hours, equivalent to two working days. Orders or revisions placed on a Monday will be delivered by Wednesday, while those on a Friday will be delivered by the end of Tuesday.
Claim Your Refund
To initiate a refund, follow these steps:
1. Dial our Toll-Free Number # 872-233-3612 to speak with your Project Manager
2. Initiate a refund through Live Chat by clicking here
3. Send an Email to initiate a refund.
Once your refund request is received, we will respond promptly. Refunds are subject to our refund policy, and the process will commence after a required analysis.
Refund eligibility is determined by factors including project status, approval stages, and adherence to cancellation timelines. Clients lose rights to designs upon refund, except when mutually agreed upon in writing. The company retains ownership rights, submitting designs to Government Copyright Agencies for legality.
Refunds are applicable under the following circumstances:
1. Cancellation within 24 hours before project initiation.
2. Special or custom packages.
3. Approval of the primary design concept.
4. Finalization of the Logo/Website.
5. Website design, development, and deployment.
6. Absence of client contact for over 2 weeks.
7. Violation of company policies.
8. Approaching another company for the same project.
9. Insufficient information in the creative brief.
10. Demanding a complete design change.
11. Refund request exceeding the given period.
12. Business closure or name change.
13. Reasons unrelated to the service.
Partial refunds may be considered for accepted sets of revisions, subject to Slider Shift Management's discretion.
Services Not Eligible for Refunds
Certain services, not covered under the 100% money-back guarantee, include:
1. Copyrights Protection Certificates.
2. Website and Email Hosting Services.
3. Website SSL Certificates.
4. Website Domain Purchase.
5. Website Maintenance Plans.
6. Website SEO Plans.
7. Social Media Marketing.
8. Google AdWords Campaigns.
Partial refunds may be offered at Slider Shift Management's discretion for dissatisfactions related to these services.
Content Creation & Population
Slider Shift is not responsible for creating or populating content unless purchased exclusively. In the case of exclusive purchases, Slider Shift will create and populate the website with customer-specific content, images, and stock imagery. Client-provided product images and details will be used. Slider Shift is not liable for any similarities with other websites.
N.D.A. & Reputation Management Policy
Client information and project details remain confidential. Parties agree not to defame or disparage each other post-project completion.
Customer Support
Office hours for phone support are Monday - Friday, 9 AM to 5 PM GMT. Email support is available for after-hours queries.
Technical Support Policy
Slider Shift provides basic information for technical services included in packages. Detailed training or installations are the client's responsibility. Slider Shift is not liable for issues on third-party servers.
Communication Policy
Official communication, feedback, revisions, and refund requests must be done through the Project Camp Account platform. Slider Shift is not responsible for issues arising from communication on platforms not provided or recognized by the company.
100% Satisfaction Guarantee
Slider Shift guarantees revisions until 100% satisfaction, depending on the selected package.
Domain and Hosting
Design files are delivered to the client's account within the specified timeframe. Rush delivery options are available. All policies are subject to the date and time of design order delivery.
Record Maintenance
Slider Shift maintains records of finalized designs. Clients can request final files in the future.
Unique Design Guarantee
Slider Shift guarantees unique, tailor-made designs for all logos/websites.
Conclusion
By using Slider Shift services, you agree to abide by these Terms & Conditions. Slider Shift reserves the right to reject projects, cancel contracts, and modify these terms as necessary. For inquiries, contact us at 872-233-3612 or info@slidershift.com.